|Is Timeshare Cancellation even possible? To offer a clear explanation of the ins and outs of timeshare cancellation to our customers, Timeshare-Answers gathered information from two industry insiders who shared their professional insight on this very question. First, we spoke candidly in confidence to a sales representative, “Sue”, who used to work in the timeshare industry on the sales side. This is her perspective on timeshare sales and timeshare cancellation:
“Timeshare cancellation, sure it’s possible, but only if the consumer gets professional help from an organization like Timeshare-Answers. From the perspective of a timeshare sales force, our job was to misrepresent the truth to consumers in order to make them feel like they had no choice but to accept the timeshare ownership and keep paying. We would get questions about timeshare cancellation all the time and we would simply refuse to help. Instead, when someone asked us about the possibility of cancelling a timeshare we would use their complaint as a tool to try and sell them more timeshare. We would tell them that the reason they want to cancel their timeshare is because they don’t know how to use it or they don’t have the right form of ownership.”
“Remember, if someone cancels their timeshare, some sales person loses their commission. All of us on the sales floor would help each other by misdirecting complaining consumers who actually thought they could contact the sales staff for help in a timeshare cancellation. We used every trick in the book to keep consumers from cancelling their timeshare within the rescission period. If I sold a timeshare and the rescission period was 10 days, I wouldn’t answer a phone call from my new customers until day 11. Everybody in the office knew the drill, “Avoid Timeshare Cancelation at all costs!” “
“Additionally, from what I understand, most resorts, including the one I worked for, had teams of employees in a customer service role, not directly connected to the sales force, whose job it was to field incoming requests for timeshare cancellation. Their only job was to use fear as a tool to control any consumer requesting a timeshare cancellation. Fear of having their credit ruined, fear of having a foreclosure on their credit report, fear of being harassed by collection agencies, or fear of being sued by the resort for breach of contract. Most timeshare owners are law abiding, good people looking for an economic benefit. The thought of having to deal with the aforementioned circumstances was just too much drama for them to handle. Plus, many consumers feel partly to blame for signing a binding contract that they never really read or understood. The resort uses that guilt to their advantage and makes the consumer believe they have to pay for their mistake.”
“In conclusion, from my perspective, the average consumer who wants to cancel their timeshare is up against a maze of misinformation if they try to independently rely on the resort to communicate with them in a logical or fair manner. Really, the only recourse for timeshare cancellation is support from an organization like yours, Timeshare-Answers.” Next we spoke to “Craig O’Donnell”, an independent consultant and expert in Consumer Protection Law, and asked for his perspective on timeshare cancellation. These were his thoughts:
“Timeshare Cancellation by its very nature is an uphill battle, even with the right tools and knowledge. Unfortunately, the consumer protection laws that are in place to allow consumers an avenue of recourse when confronted with timeshare issues are well hidden among hundreds of thousands of laws published and governed, for the most part, by the Federal Trade Commission. Even if a consumer has the time and ability to sift through and collect all the laws that may be helpful to his or her specific grievance, knowing where and how to apply those laws to get the desired timeshare cancellation result is an impossible task for most people.”
“I have personally seen the stress and anxiety this situation causes for many consumers and can appreciate the services offered by legitimate companies like Timeshare-Answers. Do consumers have grounds for timeshare cancellation? Most of the time they do, but they need to find the right kind of assistance. The basis for most timeshare cancellations is claiming fraud or misrepresentation. For example:
- Being told you are buying a real estate investment.
- Being told your timeshare is a tax write off.
- Being told they have a resale department in the event you want to sell your property/points.
- Informed the resort was pet friendly and later finding out pets are not allowed.
- Verbose claims to induce the purchase of the timeshare.
- Not being informed of exchange fees and being told that you can travel freely at any time to any place.
- Not being made aware of maintenance fees or that your fees will increase.
- Not being informed of potential assessments as the property ages or that you may be responsible for additional dues when other timeshare owners have backed out of their timeshare.
- Summoned to a meeting under the guise it is a mandatory “owners” meeting only to be pressured and sold an upgrade.
- Not being able to use your timeshare, with the resort citing that nothing is available or you do not have enough points.
- Not being informed of the time period in which you can cancel your timeshare.
Now, claiming fraud or misrepresentation is one thing but, articulating it, exercising your rights as a consumer and navigating through to a positive outcome is yet another. Most attorneys can’t be bothered because of the lack of money involved and I would seriously question anyone claiming to be an attorney who says they provide timeshare cancellation services. Is timeshare cancellation possible? Absolutely, but, it must be done correctly, using the policies and procedures afforded every citizen under the law. In my opinion, Timeshare-Answers has developed the right approach in assisting consumers with timeshare cancellation. The Timeshare Cancellation process involves a marriage of timeshare industry, consumer protection law and real estate transaction knowledge and expertise. The trick is bundling it all together in a comprehensive package and providing direction and support at a reasonable price to the already financially burdened consumer. In my opinion, Timeshare-Answers has done this very well, indeed.”
You probably haven’t read anything here that you didn’t already believe to be true. Hopefully you have a better understanding of the situation you are in and realize you need help. Timeshare cancellation is a reality. MAKE IT YOUR REALITY. Contact us today and let us help you!